1. Privacy Policy (UK GDPR & Data Protection Act 2018 Compliant)

Applies to: mynuchu.com (the “Website”) and all Nuchu customer interactions in the UK.

1. Introduction

Nuchu is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our Website, make a purchase, or otherwise interact with us.

2. Who We Are

Business name: Nuchu Nutraceuticals Limited
Registered office: 78 York Street, London, W1H 1DP
Email: info@mynuchu.com
Data Controller: Nuchu 

If you have any questions about this Privacy Policy or how we use your data, contact us at the email above.

3. What Personal Data We Collect

We collect the following personal information:

• Identity Data: name, date of birth (if provided), account details.

• Contact Data: email address, phone number, billing/shipping address.

• Transaction Data: order details, payment details (processed securely by payment providers; we do not store card numbers).

• Marketing Data: email preferences, marketing opt‑in status.

• Technical Data: IP address, device details, cookies, browsing activity.

4. How We Collect Your Data

We collect your data when you:

• browse our Website;

• purchase a product;

• create an account;

• sign up to marketing emails;

• interact with ads on social media or third‑party platforms;

• contact customer support.

We may also receive data from:

• Shopify (our e‑commerce provider);

• Payment processors such as Shopify Payments, PayPlug or PayPal;

• Advertising platforms such as Meta, Google or TikTok;

• Delivery partners (e.g., Royal Mail, couriers).

5. How We Use Your Data

We use your data to:

• fulfil orders and deliver products;

• process payments securely;

• provide customer support;

• send order updates and service messages;

• improve website performance and user experience;

• personalise marketing and advertising (with consent);

• comply with legal obligations.

6. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to fulfil your order.

• Consent – for marketing, cookies, and analytics.

• Legitimate interests – fraud prevention, business analytics.

• Legal obligation – tax, accounting, consumer protection.

7. Sharing Your Data

We share your data only when necessary with:

• Shopify (website platform);

• Payment partners (e.g., PayPlug, Shopify Payments, PayPal);

• Delivery partners;

• Email service providers (e.g., Klaviyo);

• Analytics & advertising platforms (with your cookie consent);

• Professional services (accounting, legal).

We do not sell your data.

8. International Transfers

Where partners store data outside the UK (e.g., USA), we ensure appropriate safeguards, such as Standard Contractual Clauses.

9. Data Retention

We retain your personal data only as long as necessary:

• Orders: 6 years (legal requirement).

• Marketing: until you unsubscribe.

• Cookies: according to their lifespan (see cookie notice).

10. Your Rights

Under UK GDPR, you have the right to:

• access your data;

• correct inaccurate data;

• delete your data (where applicable);

• restrict or object to processing;

• withdraw marketing consent at any time;

• request data portability.

To exercise your rights, email us at: info@mynuchu.com.

11. Cookies

For full details of our cookie usage, see the Cookie Policy section of this document.

12. Complaints

You can contact the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: ico.org.uk.

 

2. Terms & Conditions (UK E‑commerce Compliant)

1. About Us

Business Name: Nuchu Nutraceuticals Limited
Registered Address: 78 York Street, London, W1H 1DP
Email: info@mynuchu.com
Website: mynuchu.com

2. Use of the Website

By using this Website, you agree to these Terms and Conditions.

3. Products

We sell dietary supplement products. All product images are for illustrative purposes only.

4. Pricing & Payment

• All prices include VAT where applicable.

• Payment must be made at checkout via accepted payment methods.

5. Order Acceptance

Your order is accepted once you receive an order confirmation email.

6. Delivery

• Standard UK delivery times: [Insert timeframe].

• Delivery charges are shown at checkout.

7. Returns, Refunds & Cancellations

See the Returns & Refunds Policy section.

8. Limitation of Liability

Nothing in these terms excludes our liability for death or personal injury caused by negligence.

9. Governing Law

These terms are governed by the laws of England and Wales.